Support when you need it
Search the answers below, start a live chat from the button in the corner, or reach the desk directly.
Frequently asked questions
How long does account opening take?
The application form takes about three minutes. Our onboarding desk reviews submissions within one business day and emails you the verification steps.
Which funding methods are supported?
Card, bank transfer (SEPA Instant, Faster Payments, ACH, SWIFT), Apple Pay and Google Pay, plus major stablecoin networks. Availability varies by region.
How quickly are withdrawals processed?
Withdrawal requests are approved during desk hours and settle on the chosen rail — instant rails typically arrive within minutes, SWIFT in one to three business days.
What does trading cost?
Spot trading starts at 0.10% per side and perpetual futures at 0.02% maker / 0.05% taker. There are no inactivity fees. See the Markets page for the full schedule.
How are my funds and data protected?
Client money sits in segregated accounts at tier-1 banks, digital assets are predominantly in cold storage, and all data is encrypted in transit and at rest.
When is support available?
The support desk is staffed Monday to Friday, 08:00–20:00 UTC. Messages sent outside those hours are logged as tickets and answered the next business day.